Serving your customers in such a way that you build strong relationships with them helps create loyal, repeat customers. In this course, you will learn what you can do on a customer service front to encourage customers to return again and again.
Learning Objectives
- Describe the importance of strong relationships with customers
- Build strong relationships with customers
- Establish rapport with customers
- Welcome returning customers
- Maintain customer relationships
- Reward repeat customers
- Build online rapport with customers
Language: English
Estimated Time (Hrs.): 0.8
Micro-module: No