Conflict is natural and happens all the time. Effectively managing conflict is important for everyone in an organization.
Learning Objectives
- List the Thomas-Kilmann styles of conflict management
- Discuss the positives and negatives of different conflict management styles
- Define positional bargaining
- Discuss the collaborative approach to conflict management
- Discuss the Interest-Based Relational approach to conflict management
- Describe the questions you should ask yourself to facilitate a win/win conflict resolution
Language: English
Estimated Time (Hrs.): 2.3
Micro-module: No