Whether you are interacting with internal or external customers, effective communication is vital. Effective communication makes it possible to understand your customers’ needs.
Learning Objectives
- Understand the importance of choosing positive words to communicate
- Define trigger phrases
- List common communication pitfalls
- Describe different forms of communication
- List advantages and disadvantages of different forms of communication
- Explain the processes for answering telephone calls, putting someone on hold, and transferring calls
- Describe how to write email messages that produce results
Language: English
Estimate Time (Hrs.): 2