Producing quality products costs money. Where the company spends money producing quality products is an indicator of their commitment to the customer and to the long-term sustainability of the company.
Learning Objectives
- Define the cost of quality
- Categorize quality activities into one of the four classifications of quality
- Differentiate between prevention and appraisal costs
- Explain the difference between internal and external failure costs
- Describe the Six Sigma quality system
Language: English
Estimated Time (Hrs.): 0.9
Micro-module: No