A wide variety of tools exist for use in the define phase of a Six Sigma project. Each tool can provide insight into an organization's processes and help with the development of a good project plan.
Learning Objectives
- Surveys
- Focus groups
- Interviews
- Audits
- Cause and effect diagrams
- Check sheets
- Graphical charts
- Sampling plans
- Advanced Quality Planning (AQP)
- Benchmarking
- Force field analysis
- Gantt charts
- Project Evaluation and Review Technique (PERT)/Critical Path Method (CPM)
Language: English
Estimate Time (Hrs.): 1.9