Producing quality products costs money. Where the company spends money producing quality products is an indicator of their commitment to the customer and to the long-term sustainability of the company.
Learning Objectives
- Define the cost of quality
- Categorize quality activities into one of the four classifications of quality
- Differentiate between prevention and appraisal costs
- Explain the difference between internal and external failure costs
- Describe the Six Sigma quality system
Quality planning, quality control, and quality improvement are essential to the success of a quality program. Organizations that are serious about quality have robust quality management systems to ensure these activities are properly supported and implemented.
Learning Objectives
- Define the three key elements of quality and explain how they are related
- Define quality planning
- Define quality control
- Define quality improvement
- Explain the impact of quality improvement on productivity
- Explain the importance of data collection and analysis to quality
- Describe quality audit
The heart of any quality system is documentation. Documents tell you how and when to perform tasks, and they also serve as a permanent record that the tasks were completed. In this course, you will learn the purpose and types of documentation used in a quality system.
Learning Objectives
- Identify the levels of documentation in a quality system
- Describe the purpose of a policy
- Describe the purpose of a procedure
- Describe the purpose of a work instruction
- Define document control
- Describe a technical manual
- Identify the benefits of electronic data interchange
Corrective and preventive actions are designed to eliminate the causes of nonconformities. They are a requirement of ISO 9000 and many other quality systems.
Learning Objectives
- Explain the difference between corrective and preventive action
- List the steps of the corrective action process
- Explain the importance of the corrective action report
- Define the purpose of a Material Review Board