Sometimes writing communicates your message more clearly than the spoken word. In this course, you will learn guidelines that help you create an effective written message.
Learning ...
You do not always need spoken or written words to communicate. Nonverbal communication sends a message without words. Often unintentional, nonverbal communication can reveal how a person really ...
Listening is an important skill to master for personal and professional success. When you overcome listening barriers and practice good listening skills, you are more likely to understand the ...
Learning Objectives
Understand how to communicate across cultures
Understand how to communicate across generations
Describe how to establish rapport
List ways to ...
Conflict is inevitable and not all conflict is bad. Understanding conflict is important for everyone.
Learning Objectives
Give examples of conflict
List the three views of ...
Effectively managing conflict requires good communication skills.
Learning Objectives
Describe the importance of communication skills
List the common types of listening
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Conflict is natural and happens all the time. Effectively managing conflict is important for everyone in an organization.
Learning Objectives
List the Thomas-Kilmann styles of conflict ...
Technical writing is a form of technical communication used in many industries to relay complex information about products, practices, and processes to a varied audience.
Learning ...
Successful documents effectively convey necessary information.
Learning Objectives
List the five steps to creating successful documents
Identify parts of preparing to create a ...
Critical thinking is one of many ways to think about information, problems you need to solve, or decisions you need to make. This course introduces you to critical thinking skills and how you might...
It’s human nature to make quick judgements and fast decisions, but fast decisions are not always the best decisions. The critical thinking process encourages you to slow down, define the problem or...
Understanding arguments and how they are constructed makes it easier to analyze another person’s point of view and decide whether you agree with it. Understanding arguments also helps you construct...
Customers are integral to the success of any business. In this course, you will find out who your customers are, what customer service is, who provides it, and how it affects a business’s bottom ...
Your interactions with customers set the tone for your long-term relationships. In this course, you will learn how to greet customers and interact with them in a way that makes them repeat ...
Whether you are interacting with internal or external customers, effective communication is vital. Effective communication makes it possible to understand your customers’ needs.
Learning ...
While some customers may know right away what they would like from a business, others do not know which products or services they are interested in. In this course, you will discover how to ask ...
Serving your customers in such a way that you build strong relationships with them helps create loyal, repeat customers. In this course, you will learn what you can do on a customer service front ...
If you are not accustomed to working with customers who are different from you, you may not be sure how to interact with them. In this course, you will learn guidelines for working with customers ...
In this course, you will learn how to work well with customers with all types of disabilities. You will discover general guidelines for working with customers who have a variety of disabilities. ...
In customer service, you encounter a wide range of customer personalities. While some customers are fun to work with, others are hard to work with no matter the situation. Others are simply angry. ...
When you work in customer service, dealing with unhappy customers is unavoidable. In this course, you will learn how to respond to customer complaints. You will also discover a problem-solving ...
Difficult situations do not occur only with your external customers; they can occur with your internal customers as well. In this course, you will learn why conflict with internal customers occurs ...
Drill bits are used in conjunction with drill motors to drill holes in workpieces. In this course, you will learn about drill bits and how to choose the right bit for the hole you are drilling....
Two commonly used drilling attachments are drill guides and drill stops. Using these attachments will make it easier to drill a quality hole.
Learning Objectives
List the parts of a drill ...
A countersink is a conical hole cut into material that allows the head of a fastener to sit flush with the surface of the material. Flush head fasteners improve aerodynamics, prevent trip hazards, ...
Threads are one of the most common mechanical forms used to join parts. Understanding the terms associated with threads is important for anyone working with fasteners and other parts with threads....
Taps are one of the most common tools used to produce internal threads in parts. Understanding the types of taps and their applications is important for anyone working in manufacturing.
Learning ...
Hand tapping is a common method of manually tapping a few holes or repairing damaged internal threads. Understanding this process is important for anyone working with parts with internal threads....
A threading die is a tool used to create or repair external threads. Understanding the different types of threading dies and their uses is important for anyone in manufacturing.
Learning ...
Cutting fluids are vital to the success of most machining operations on CNC machines. It is important to understand the properties and proper maintenance of the various cutting fluids.
Learning ...
Many different types of cutting tool material are available, and how they interact with whatever you are cutting plays a key role in the success of a machining operation. In this course, you will ...
Several machining operations can use indexable tools. In this course, you will learn the difference between indexable turning tool holders and indexable boring bar holders. You will also discover ...
Many different types of inserts exist. Fortunately, many inserts are versatile, and you can uase them for multiple tasks. In this course, you will discover the common insert shapes for CNC lathes. ...
Solid cutting tools are widely used in CNC lathes and machining centers. Understanding the terms associated with these tools and how a tool is selected is important information for all CNC team ...
The Equal Employment Opportunity Commission enforces certain federal laws against discrimination in the workplace. Understanding the role of the EEOC will help you prevent or respond to ...
The world of work is made up of people from diverse races, religions, ages, nationalities, and other backgrounds. Understanding the concepts of diversity, equity, and inclusion can help you ...
A blueprint is the primary means of communicating the requirements of a product to all those involved in manufacturing or building the product. Understanding how to read and interpret a blueprint ...
Words and phrases you use in everyday conversation have different meanings when applied to reading an engineering drawing. In this course, you will learn the meanings of words and phrases as they ...
The key to reading an engineering drawing is understanding how to visually interpret product illustrations. In this course, you will learn how the views on an engineering drawing are arranged and ...
There are many types of lines used to define the shape of an object on an engineering drawing. Each type has a specific function in the definition of the object.Learning Objectives
Identify ...
